Scope of This Policy
This Refund Policy explains how AlignAI, a brand of AscendX Innovations Pvt. Ltd., handles cancellations, refunds, and billing corrections for paid subscriptions and any other paid services purchased through alignai.in. It should be read together with our Terms of Service, which govern your subscription. Where this policy and the Terms of Service address the same subject, this policy applies to refunds specifically. This policy does not limit any right you have under applicable consumer protection law. Where the law gives you a stronger right than this policy does, the law applies.
The Free Plan
AlignAI offers a free plan. You can create a workspace, add students, and use the included features without entering payment details, so you are able to evaluate the product before you pay for anything. Because the free plan involves no payment, nothing in this policy applies to it.
How Billing Works
Billed in advance
Paid subscriptions are billed in advance for the billing period you select, either monthly or annually. Your access to paid features begins immediately and runs for the whole of that period.
Renewal
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. The renewal is charged using the payment method on file.
Current prices
Plans, inclusions, and prices are shown on the pricing page and may change. Price changes are notified in advance as described in the Terms of Service, and they take effect from your next renewal.
Cancelling a Subscription
You can cancel a paid subscription at any time from your workspace billing settings, or by writing to contact@alignai.in from the email address registered on the account. Cancellation stops the next renewal. It does not shorten the billing period you have already paid for. You keep access to the paid features until the end of that period, and you are not charged again after it ends. Cancelling does not by itself create a refund for the period already paid. Refunds are handled under the sections below.
General Refund Position
Subscription fees are charged in advance and are generally non-refundable, including for a billing period that has already started and for time left unused after a cancellation. This is because the free plan lets you evaluate AlignAI before paying, and because paid access is provided in full for the period you were billed for. The sections that follow set out the situations where we do issue a refund or a correction.
Situations We Always Correct
Where a charge should not have been taken, or was taken twice, we correct it. You do not need to argue the point with us.
- Duplicate charges, where the same subscription period was billed more than once.
- Charges taken after a cancellation was completed and confirmed.
- Charges taken on an account you did not authorise, once verified.
- An incorrect amount charged because of a billing or system error on our side.
- A payment taken where the paid service was never made available to your account.
Situations We Review Case by Case
Some requests do not fit a simple rule. Write to us and we will look at the account and the circumstances before deciding.
- A prolonged failure of a paid capability that we were unable to resolve for you.
- A renewal you did not intend, raised promptly after the charge appeared.
- An institutional purchase where the scope was agreed separately in writing.
- Any other situation where you believe the charge was not fair, explained in your own words.
Situations We Do Not Refund
- Time left unused in a billing period after you choose to cancel or stop using the product.
- A change of mind after the billing period has begun, where the service has been available to you.
- Accounts suspended or terminated for a breach of the Terms of Service.
- Dissatisfaction with output that AI produced and that the Terms of Service already describe as requiring human review.
- Problems caused by something outside the platform, such as your own internet access, device, email provider, or a third party payment or messaging service.
How to Request a Refund
Write to contact@alignai.in from the email address registered on the account, and include: The workspace or account name. The date and amount of the charge, and the last four digits of the payment method or the payment reference. A short description of what happened and what outcome you are asking for. We acknowledge refund requests and tell you what we have decided, along with the reason. If we need anything further from you in order to verify the charge, we will ask for it in that reply.
How an Approved Refund Is Paid
An approved refund is returned to the original payment method used for the charge. We are not able to redirect a refund to a different card, account, or person. Once we have initiated the refund, the time it takes to appear on your statement is determined by your bank or payment provider, not by AlignAI. Where a refund cannot be returned to the original method because that method is closed, we will contact you to agree an alternative.
Changes to This Policy
We may update this Refund Policy. When we make a material change we will update the "Last updated" date on this page. The version of this policy in force on the date of your charge is the version that applies to that charge.
Contact
For any question about billing, cancellation, or a refund: AlignAI Email: contact@alignai.in Phone: +91 9625 035 264 Website: https://www.alignai.in AlignAI is a brand of AscendX Innovations Pvt. Ltd.